Shipping policy
Shipping Policy of Avoren
Our goal is to ensure a transparent and hassle-free shipping process for your convenience and satisfaction. Below are the details of our shipping process.
DELIVERY ZONE
Countries: We currently deliver to Canada.
Future Expansion: We are considering expanding to other delivery zones.
SHIPPING FEES
In Canada: Free
No Hidden Fees: All costs are clearly indicated at checkout.
ORDER PROCESSING TIME
Processing Time: Orders are processed within 1 to 2 business days.
Weekend Orders: Orders placed over the weekend are processed on the next business day.
DELIVERY TIME
Estimated Delivery Time: Canada: 7 to 9 business days
Business Days: Shipments are made Monday through Friday.
Notes: Delivery times are estimates and may vary due to external factors such as weather conditions and transport issues.
SHIPPING PROCESS
Reliable Courier Services: We ship via reliable courier services.
Insured Shipments: All shipments are insured. Contact our customer service in case of loss or damage during transit.
Eco-Friendly Packaging: We strive to use sustainable packaging materials to minimize our ecological footprint.
TRACKING INSTRUCTIONS
Tracking Information: After your purchase, you will receive an email with tracking details, including the courier name and tracking number.
Track Your Order: You can track your order through our website. Simply enter your tracking number on our tracking portal to view your order status.
Questions: Our support team is ready to answer any questions regarding your order tracking.
PROCEDURE FOR MISSING ITEMS
Reporting Missing Items: Contact our customer service within 7 days of receiving your package via contact@theavoren.com.
Resolution: We will resolve the issue promptly and send you a replacement item or offer a refund.
RETURN POLICY
Returns: Returns are accepted within 14 days of receiving your order.
Return Conditions: Items must be unused, undamaged, and returned in their original packaging. Personalized items cannot be returned.
Costs: Return shipping costs are borne by the customer unless the item is defective or does not match the description. In such cases, Avoren will cover the return shipping costs.
Refunds: Refunds are processed within 14 days of receiving the return and are made via the original payment method.
RESTOCKING FEES
No Restocking Fees: Avoren does not charge restocking fees for returns.
RETURN FEES
For Defective Products: No fees for the customer. This applies when the product is incorrect, damaged by the courier, or has another defect.
For Personal Convenience Returns: Return fees will be the customer’s responsibility. This applies when the customer purchased the wrong product, the item does not match, or they no longer want it.
Contact Details
Website Name: theavoren.com - Avoren
Delivery Countries: Canada
Customer Service Email: contact@theavoren.com